Planet® IRM can automate the entire MAC process across multiple layers by integrating with the users help desk system. This unites Help Desk tasks with network management activities to coordinate moves, adds, and changes between various departments. For example, a change request in a helpdesk system can be automatically forwarded to the Planet® IRM Change Request Queue. The Planet® IRM administrator immediately receives an alarm to initiate a MAC transaction. The administrators populate the transaction with Planet® IRM incorporating all of the relevant details in a MAC transaction before returning it to help desk system in a work order. Based on the help desk system it could generate a work order with the service request task and sends it to the appropriate technician and/or network manager for completion.

Planet® IRM distribution capabilities allow technicians to download the necessary schematics on a PC, laptop, or handheld computer via a web browser. When the tasks (Transactions) are complete, Planet® IRM receives a process command to close the transaction and simultaneously updates the visualization and database.

Another key component to Planet® IRM's strategy is relational database consolidation to enable application integration. This supports the exchange and correlation of network and system information including real-time status alerts and configuration and inventory data.

Planet® IRM can interface to element and network operations management systems using internal system APIs. An example of an integration solution would be passing alarm and trap information or other correlation information from network management systems to Planet® IRM. Trap information is used to locate the device in alarm state and to immediately determine connectivity information, review change management audit logs, and obtain user and/or vendor information. Another, example of integration would be mapping auto-discovery information to the Planet® IRM database to find equipment that is unidentified or not discovered.